Moritz, S (2009) Service design practical access to an evolving field, [E-book]. Lulu.com. Available at: <http://hci.liacs.nl/files/PracticalAccess2ServiceDesign.pdf> [Accessed 5 Jan.2019].
A VERY USEFUL ARTICLE FOR SERVICE DESIGN
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Moritz, S (2009) Service design practical access to an evolving field, [E-book]. Lulu.com. Available at: <http://hci.liacs.nl/files/PracticalAccess2ServiceDesign.pdf> [Accessed 5 Jan.2019].
Charlotte 